Cancellation and Refund Policy

Your satisfaction is our priority. Please read our cancellation and refund policy below.

1. Order Cancellation

• Orders can be cancelled before they are dispatched. To cancel, contact our support team immediately.
• Once shipped, cancellations are not possible.

2. Refunds

• If the product is damaged, defective, or incorrect, we will issue a full refund or replacement.
• Refunds are processed within 7–10 working days to the original payment method.

3. Return Eligibility

• Items must be returned unused, in their original packaging, and within 7 days of delivery.
• Some items such as custom hardware or accessories may not be eligible for return (clearly marked on the product page).

4. How to Request a Refund

• Email us at info@rkenterprise.com with your order number and reason for return.
• Our team will assist you with the return process.