Privacy Policy 

This Privacy Policy (“Policy“) is published by the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.

INTRODUCTION

The website http://rkinterprises.com (“Website“) and associated applications and mobile applications are operated by R K Enterprises (RKE), a proprietor company with having registered office at Aggarwal Complex, Mahavir Chowk, Sangrur Punjab INDIA. 

Users are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, RKE intends to convey how the user’s information is collated and used by RKE while providing the services of the Website. This Policy is binding on every user of the Website and users who does not agree with the terms of this Policy should not use or access the Website.

 RKE reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the users signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. RKE reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.

Mobile Application Permissions

 LOCATION

To locate nearby RKE branches, service and return centres.

 PHONE

We are using this information to provide the functionality to call customer care directly.

 PHONE STATE

To identify cellular network information for optimising performance on low bandwidth networks.

 CAMERA

 To provide image search and contact customer care with the images.

 STORAGE

 To store or access photos captured by you at the time of contacting customer care or image search.

 SMS

To read OTP received automatically while making the delivery address change.

 ACCOUNT

We are using the account’s email id to send email notifications.

 CONTACT

Read your contact card for the Invite feature.

USER INFORMATION

‘User information for this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address,  residential address, phone number, photograph and other information collected by RKE to provide specific services to the user through the Website. The user has the option not to provide User Information if the user wishes not to avail of the specific service for which the User Information is required.

If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to RKE.

RKE collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise. 

RKE receives, scrutinizes and stores User Information for security and technical reasons such as IP address, login id, email address, password, devise connection information transaction history, date, time and duration of the session on the Website. 

RKE automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. RKE will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age or income level).

Sometimes the Website uses cookies so that the Website can provide the user with more customised information when the user returns to the Website. “Cookies” are used to store user preferences and track user trends, enhance the user’s interactive experience and generally improve the Website’s services to the user. The user can set the browser to notify the user when the user is sent a “cookie”, giving the user the chance to decide whether or not to accept it. If the user accepts a “cookie”, the user agrees to the use of any User Information collected by the Website using that cookie. The user may update the profile information of the user at any time on the Website.

The user can add or update the User Information regularly. When the user updates the User Information, RKE will keep a copy of the prior version for its records.
 

USE OF INFORMATION & DISCLOSURE

The User Information is primarily used by RKE to facilitate a better, customized and convenient use of the Website’s services. The User Information is used by RKE inter alia to (i) respond to the user’s queries, requests and  inquiries; (ii) update new features of the Website, (iii) improve and customize the Website’s service, (iv) detect and prevent fraud and abuse of the Website, (v) examine the identity of the user’s and the authenticity of offers, delivery or transfer of offers, etc. (vi) administer the Website, (vii) inform any change in the Terms of Use or this Policy or the Terms and Conditions of Sale, (viii) send surveys and marketing communications that RKE believes may be of interest to the user; (ix) personalize the user’s experience on the Website by presenting advertising, products and offers tailored for the user; (x) help the user address its problems with the Website including addressing any technical problems;  (xi)  complete and fulfill the user’s purchase, process payments, communicate with the user regarding the user’s purchase and provide the user with related customer service;  and (xii) protect the integrity of the Website.

User Information is used and disclosed if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to notices, court orders, or another legal process.RKE may disclose User Information to law enforcement officers, third-party rights owners, or others that are in its opinion reasonably necessary to enforce the Website’s Terms of Use, this Policy and Terms and Conditions of Sale.RKE will share some or all of the User Information with another entity should BSPL merge with, be acquired by that entity or receive investments from that entity.

RKE may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. RKE does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. RKE understands that User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with: (i) third-party vendors for delivery of the products ordered through the Website, (ii) third-party service providers engaged by RKE to perform the services on RKE’s behalf, (iii) third-party service providers for the Website’s security, maintenance, repair or other technical reasons.

RKE may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt-out of this direct mailer by clicking on the unsubscribed link option attached to the e-mail. RKE respects the user’s privacy and if the user does not want to receive e-mail or other communications from BSPL, the user may inform the same to our customer care service.

 
SECURITY & USER RESTRICTION

RKE implements standard measures to protect against unauthorized access to and unlawful interception of User Information. However, no internet site can fully eliminate security risks. RKE endeavours to take all measures to protect the security, integrity and confidentiality of the User Information against unauthorized breaches and hacking. To check possible vulnerabilities and attacks, RKE may conduct a periodical internal review of data and security measures on the Website. RKE may use such software as it determines is best for maintaining security. However the internet is not a secure environment, and the Website cannot ensure or warrant 100% security of the User Information.

If any user is provided with any identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including other users. To prevent third party’s access to the Website the user should sign out from the user account after availing of the services through the Website. RKE has the right to disable the identification code or password, whether chosen by any user or allotted by RKE, at any time, if the user fails to comply with instructions or terms, conditions or policies of RKE.

The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and RKE is not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment through which the user uses and accesses the Website.

Notwithstanding anything contained in this Policy or elsewhere, RKE shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of BSPL and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

THIRD-PARTY WEBSITES AND LINKS

The website may provide or be linked with other websites and advertisements. RKE is in no way responsible for the privacy practices or content of such websites. The linked websites or advertisers are not necessarily under the control of RKE and RKE expressly disclaims all liability associated with the content and the use of such websites and advertisements. Display of any third-party advertisements on the Website shall not be construed as an endorsement or promotion of any products or services by RKE. The user should read the privacy policy of every linked website and any access or use of the linked websites is entirely at the user’s own risk. RKE is not responsible for any direct, indirect, solicited or unsolicited communication made by any of these linked third-party websites or advertisers or their respective agents or representatives, to the users including by telephone, email, mobile phones and facsimile.

These linked third-party websites and advertisers may use various technologies to receive the user’s IP address and personal information. The third-party advertisers may also use cookies, JavaScript, web beacons and other technologies to gauge the effectiveness of their advertisements and to personalize advertising experience and content. RKE does not have any control over the cookies or technologies that advertisers or websites may use and the user should contact them directly for more information about their privacy practices and policies.

Based on the User Information including the nature of products purchased by the user through the Website, RKE may display personalized third-party advertisements on the Website.  When the user clicks on the advertisement link, the third-party advertisers may assume that the user has met the criteria that were used to personalize the advertisement. The user acknowledges and agrees that in no event RKE is responsible for the user accessing the services of third-party advertisers or other websites.

GENERAL TERMS

 This Policy is to be read in conjunction with and shall be deemed to be part of the Website’s Terms of Use and Terms and Conditions of Sale.

The User Information resides in RKE’s database for a certain period even after the user ceases to use or access the Website and in such cases, RKE is not liable for any usage of the User Information after the user ceases to use or access the Website.

The Users agree and acknowledge that User Information collated through the Website could be stored and processed in any other country across the world. The users acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the User Information may be stored or processed by trusted third parties. Whenever the User Information is shared with trusted third parties in countries outside India, RKE endeavours that the User Information is transferred by the applicable laws of India.

The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which RKE is not responsible.

The user agrees and acknowledges RKE’s right to utilize the user’s posts, contents, information and other personal data to provide services through the Website. The contents of the Website may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and RKE cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.

GRIEVANCE OFFICER

In case of any complaints or grievances, the user may contact the Grievance Officer at info@rkinterprises.com and the User will be contacted within 72 working hours for redressal.
 

GOVERNING LAW AND JURISDICTION

The terms and conditions of this Policy shall be governed by Indian Law and the courts in Sangrur shall only have exclusive jurisdiction to resolve any disputes.RKERKE